At first glance the Zune looked like a great product because it was nearly the same as the iTouch but you can get the radio and it's much cheaper. Keith bought one so he could listen to the radio at work. Within about a week and a half his brand new Zune kicked the bucket. He got online and figured out the warranty process so I drove it to the UPS store to be shipped back to Microsoft. A few weeks later we got back a refurbished Zune. Kind of BS since we paid full price now for a refurbished product. Zune number 2 didn't last a day, so we sent it back and got yet another one. Guess what, Zune number 3 also didn't work and we're still waiting for Zune number 4. Now that we've had a Zune since April and so far never had one that works AND have a year warranty that somehow expires in February I'd say we're a bit disappointed. To top it off, the warranty is only good to the original owner, so we can't sell it and have the person who buys it covered under the warranty and according to different forums it's impossible to have Microsoft refund your money.
In the meantime, Keith broke down and bought an iTouch. It's awesome and so is it's warranty! It has a ton more accessories as well as apps. As for the Zune, maybe we can sell it on ebay (if it even works) and recoup some of our lost money.
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